Free shipping on all bags orders! Free shipping on all bags orders! Free shipping on all bags orders!
Free shipping on all bags orders! Free shipping on all bags orders! Free shipping on all bags orders!

Returns Policy

Returns Policy

At First Light Golf, we take pride in the quality of our products and aim to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, please review our returns policy below for details on how to proceed.

Eligibility for Returns

  • Items must be returned within 30 days of receiving your order.
  • Products must be in their original condition: unused, undamaged, and with all original tags and packaging intact.

Custom or personalised products are not eligible for return (though we currently do not offer customisations).

How to Initiate a Return

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Return Authorisation: Once we receive your request, we will provide a return authorization and instructions on where to send your item(s).
  3. Shipping: You will be responsible for covering the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days. Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Exchanges

If you wish to exchange an item, please contact us at [email protected]. We will guide you through the process to ensure you receive the correct product. Please note that exchanges are subject to product availability.

Defective or Damaged Items

In the unlikely event that you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage, and we will arrange a replacement or refund, including covering return shipping costs.

Non-Returnable Items

  • Gift cards
  • Custom or personalised items

Return Shipping Address
Once your return request has been approved, we will provide you with the return shipping address via email.

Join Our Membership Club

Love our vintage style golf bags? Sign up for exclusive offers and product updates.